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COVID UPDATE: Due to manufacturing and supply delays please allow additional time for shipment. Contact us for Current ETA's. Tanto Series: 2-3 Weeks | Phantom Series: 6-8 Weeks

Please contact us prior to any returns for authorization and instructions.

RETURNS

  • Returned items:(excluding Roof Racks & Bed Racks) are subject to a 25% restocking fee.
    • This is to cover our packaging, shipping, and inspecting items.
    • If an item has been installed and shows any signs of use or damage we cannot accept the return.
    • When sending in a return, ensure that the item is packed well. If the item is damaged during the return trip back, we will not be able to issue a refund.
  • Roof Racks & Bed Racks: Because of their size and packaging, we are not able to accept returns for Roof Racks & Bed Racks.
    • When Ordering, please ensure that the item is right for you before placing your order.
    • Professional Installation recomended.

RETURN SHIPPING COSTS

  • The cost of return shipping is the responsibility of the customer.

ORDER CANCELLATIONS

  • Canceled orders for Roof Racks & Bed Racks may be subject to a 25% cancellation fee, at our discretion.
  • Cancelations after 7 Days May not be accepted, at our discretion.
  • Cancelation Requests must be emailed Sales@racktec.co

Damaged Goods:

  • Damaged goods must be reported at the time of recipt from the shipping company.
  • Please take picture of any damaged packaging and do not discard. Packaging required for an exchange.
  • Damaged Items must be emailed with pictures to Sales@racktec.co
  • Any Damaged items but be returned with the provided shipping label, once the shipment has been verified replacement item will be sent.