Please contact us prior to any returns for authorization and instructions.

RETURNS

• Returned items:(excluding Roof Racks & Bed Racks) are subject to a 25% restocking fee.
  • This is to cover our packaging, shipping, and inspecting items.
  • If an item has been installed and shows any signs of use or damage we cannot accept the return.
  • When sending in a return, ensure that the item is packed well. If the item is damaged during the return trip back, we will not be able to issue a refund.

• Roof Racks & Bed Racks: Because of their size and packaging, we are not able to accept returns for Roof Racks & Bed Racks.
  • When Ordering, please ensure that the item is right for you before placing your order.
  • Professional Installation recommended.
• Custom items, Made to order and sale/discounted items are non refundable 

RETURN SHIPPING COSTS

• The cost of return shipping is the responsibility of the customer.

ORDER CANCELLATIONS

• Canceled orders for Roof Racks & Bed Racks may be subject to a 25% cancellation fee, at our discretion.
• Cancelations after 7 Days May not be accepted, at our discretion.
• Cancelation requests must be emailed Sales@racktec.co
• Custom items, Made to order and sale/discounted items are non cancellable
• Canceled orders are subject to 3-5% fee. (charges from the credit card company's we pay on every order that do not get refunded when an order is cancelled) 

Damaged Goods:

• Damaged goods must be reported at the time of receipt from the shipping company.
• Please take pictures of any damaged packaging and do not discard. Packaging is required for an exchange.
• Damaged Items must be emailed with pictures to Sales@racktec.co
• Any Damaged items but be returned with the provided shipping label, once the shipment has been verified replacement item will be sent.